Reviews

7.5
Review score

Score Breakdown

Cleanliness
7.9
Comfort
7.6
Property location
7.6
Facilities
7.3
Staff
7.8
Value
6.8

Reviews

    Micaela
    mo

    Review score

    7.5
    22 May 2018
    There are no comments available for this review.
    Micaela
    mo

    Review score

    7.5
    22 May 2018
    There are no comments available for this review.
    Patricia
    jp

    Review score

    10
    15 May 2018

    A beautiful location and calm atmosphere with great food, wonderful staff. A great experience.

    Nothing! We had a wonderful time there and would go back again.
    Great staff and used English very well.
    Zubair Hamid Quraishi
    bd

    Review score

    9.6
    13 May 2018
    There are no comments available for this review.
    Matt
    au

    Review score

    10
    8 May 2018
    Fantastic service, amazing beautiful location.
    Sonja Botschek
    ie

    Review score

    9.6
    4 May 2018
    Great staff, great private onsen (has to be booked separately, but worth it), shuttle to train station
    Rachel
    nl

    Review score

    7.5
    30 April 2018
    Nice family hotel, good location, many facilities and very clean.
    Elizabeth
    gb

    Review score

    6.2
    22 April 2018
    There are no comments available for this review.
    Ana Maria
    ie

    Review score

    9.2
    20 April 2018
    There are no comments available for this review.
    Susan
    gb

    Review score

    10
    16 April 2018

    Very comfortable and easy to visit Miyajima

    Our room was rather narrow
    Anna
    ru

    Review score

    8.8
    16 April 2018

    A very nice stay!

    no wi-fi in the room - only in the lobby, bathroom is rather old but working good. When taking the shower the water constantly fuses on the floor.
    Delicious breakfast, lovely wine in the lobby, big comfortable room, a lot of reataurants o the territory, bay view on Miyajima island, there is a free shuttle bus to Miyajimaguchi railway station and ferry station.
    Simon
    gb

    Review score

    6.2
    13 April 2018

    Adequate for the single night we stayed, wouldn’t stay again.

    Restaurant staff didn’t seem keen to seat us in 3/4 empty Japanese restaurant, kept asking if we had reservations. European restaurant was uninspiring and expensive. Hotel needs updating badly, very dated. WiFi speed and coverage needs improving across the property.
    Room was clean, comfy bed, quiet location, check-in staff polite and spoke very good English, courtesy bus from station
    Dominik
    de

    Review score

    8.3
    11 May 2018
    Old fashioned, needs refurbishments.
    The view, the beds, the onset.
    Jakub
    cz

    Review score

    4.2
    5 May 2018

    S T A Y A W A Y

    Insanely overpriced so called "grand" hotel with no value for your money. Tiny rooms with walls of plywood as welcome, empty dirty pool under your windows for your "extra fee" ocean view room, topped with smell of sewage if you actually open those balcony doors.
    Literally nothing.
    Christina
    us

    Review score

    8.8
    29 April 2018
    There are no comments available for this review.
    Linda
    us

    Review score

    10
    26 April 2018
    The view!
    au

    Review score

    7.9
    20 April 2018
    There are no comments available for this review.
    Joy
    us

    Review score

    9.6
    19 April 2018

    The staff was great and the room wasnice

    If you could have a few more electrical outlets. There was 4 adults and we all needed to charge our smart phones. Other than that everything else was good.
    Enjoyed the view and the room. Went to the onsen. The location is a little far from the Miyajima ferry but we really liked our room.
    elizabeth
    us

    Review score

    2.5
    18 April 2018
    There are no comments available for this review.
    Patrick
    fr

    Review score

    6.2
    14 April 2018

    Very good location but adapted to japanese customers

    Really poor English is spoken by the staff. It seems dedicated to japanese travellers (whih I do not criticize, but it's better to know it up front before booking). Continental breakfast was so-so. Restaurants are not adapted to non-japanese customers : one restaurant must be reserved before (but not easy to guess), another one is quite expenseive with many items. The shuttle is very convenient, but open hours are not adapted : apparently, nothing after 6 pm...and w/o the shuttle, you can be stuck at the railway station for a while ! You pay a sort of fee for onzen...even if you do not use them. Strange !
    Location was excellent. Room was very good and big (we took a japanese style, with futons, Ryokan style). Onsen very much appreciated
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